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Troubleshooting
General Help
First steps when problems arise
1. First, check that the device is connected correctly and that the power supply is active. If you have a network device, for example, check that the network cable is connected. To do this, follow the instructions provided.
2. Then check that you have the latest software or driver versions installed. You can always find the latest versions in our download area You can also download the latest instructions for your device there.
3. Have you already looked at the FAQs and manuals?
The FAQs can be found here:
You can find the manual for your device here:
GUDE API
GUDE Support
If you have any further questions, you can contact our support team as follows:
- Telephone: 0221 985 925 0
- Monday to Thursday from 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
- Friday from 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 3:00 p.m.
- Email: support@gude-systems.com
Information required for support
If you encounter technical problems, please send us
- a detailed ‘’'description of the error'‘’ and the installation setup,
- the steps you took,
- the serial number and type of the affected device and
- the contact details where we can reach you for feedback.