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Troubleshooting

General Help

First steps when problems arise
1. First, check that the device is connected correctly and that the power supply is active. If you have a network device, for example, check that the network cable is connected. To do this, follow the instructions provided.
2. Then check that you have the latest software or driver versions installed. You can always find the latest versions in our download area You can also download the latest instructions for your device there.
3. Have you already looked at the FAQs and manuals?

The FAQs can be found here:

• FAQs about GUDE PDUs
• FAQs about GUDE monitoring solutions
• FAQs about GUDE time systems

You can find the manual for your device here:

• Downloads for GUDE PDUs
• Downloads for GUDE monitoring software
• Downloads for GUDE time systems

GUDE API

• FAQ API Programming Overview (engl.)

Power Distribution Units and Monitoring Systems

The following notes cover these product families:
Expert Power Control, Expert Net Control, Expert Sensor Box, Expert Transfer Switch, Expert PDU Energy

Network and access configuration:
Network settings:

• Manual network configuration without DHCP
• Setting the LAN speed (10/100 Mbps)

GUDE Support

If you have any further questions, you can contact our support team as follows:

• Telephone: 0221 985 925 0
  • Monday to Thursday from 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
  • Friday from 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 3:00 p.m.
• Email: support@gude-systems.com

Information required for support
If you encounter technical problems, please send us

• a detailed ‘’'description of the error'‘’ and the installation setup,
• the steps you took,
• the serial number and type of the affected device and
• the contact details where we can reach you for feedback.